Contact Us
Got a question about how we review and rank Australian online casinos? Want to flag something we've missed, suggest a site for review, or raise a concern about our content? This page explains the best way to reach the team behind Online Casinos Australia and what to expect when you do.
Who We Are
Online Casinos Australia is an independent comparison and review platform built for Australian adults who want clear, honest information before choosing where to play. Our editorial team researches offshore casino operators, their game libraries, bonuses, payment options and licensing, so you can make an informed decision without having to dig through pages of fine print yourself.
We are not a casino and we do not accept bets. We earn revenue through affiliate partnerships — if you visit a casino through a link on this site and register, we may receive a commission. That arrangement never influences our editorial ratings or rankings. You can read more about how we work on our About Us page.
What We Can Help With
- Editorial questions — queries about how we rate and rank casinos, our scoring criteria or the methodology behind a specific review
- Content corrections — if you spot an error, an outdated offer or a factual inaccuracy, please let us know so we can fix it promptly
- Site suggestions — if you believe a casino deserves a place on our comparison pages and would like us to take a look, we welcome the suggestion
- Business and partnership enquiries — relevant commercial contacts can reach us through the same channel; we assess all submissions independently
- Responsible gambling concerns — if you or someone you know needs support, our Responsible Gambling page lists the Australian services available to you, including the national helpline
How to Reach Us
The fastest way to get in touch is by emailing the editorial team directly at [email protected]. Please include as much detail as possible — the page you are referring to, the casino name if relevant, and a clear description of your question or concern. This helps us respond accurately and without unnecessary back-and-forth.
We aim to respond to all genuine enquiries within two business days. During busy periods it may take a little longer, but every message is read and considered.
What We Are Not Able to Help With
As a comparison and review site, there are some things that fall outside what we can do:
- We cannot intervene in disputes between players and casino operators — if you have a complaint about a specific site, contact that operator's support team directly or escalate to their licensing authority
- We cannot provide legal or financial advice
- We cannot process deposits, withdrawals or account queries on behalf of any casino
- We do not accept payment in exchange for favourable reviews or higher rankings
A Note on Player Safety
All of the offshore casinos featured on this site are intended for Australian adults aged 18 and over. If gambling is causing you or someone close to you financial or personal harm, please step away and seek help. The Responsible Gambling page on this site outlines the free support services available in Australia, including Gambling Help Online and the national helpline on 1800 858 858.
For questions about how we handle your information when you contact us, please refer to our Terms and Conditions.
Our Editorial Team
This page and the reviews across Online Casinos Australia are overseen by Frazer Nolan, our lead casino reviewer. Frazer specialises in the Australian online gambling market and has spent considerable time researching offshore operators available to Australian players — reviewing their bonus structures, game ranges, payment options and licensing arrangements. Every page on this site reflects that research, verified against current operator terms.
We update our content regularly as casino offers, terms and conditions change. The date shown at the top of each page reflects when that content was last reviewed.